Shipping Policy

• Orders are processed within 1–3 business days.
• Standard shipping typically takes 5–7 business days within the United States.
• Expedited shipping options may be available at checkout.
• Shipping costs are calculated at checkout based on order weight and destination.
• We currently ship within the United States only.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

Refund Policy

Products

• Due to the intimate nature of our products, all sales are final.
• If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage.
• We will offer a replacement or store credit for verified damaged items at our discretion.

Services

• Service payments are non-refundable once the service has been rendered.
• If you cancel at least 24 hours before your appointment, you may reschedule or receive a credit.
• No-shows and late cancellations (less than 24 hours) are non-refundable.

Exchanges

We do not offer exchanges. If you received the wrong item, please contact us within 7 days and we will arrange for the correct product to be shipped.

Contact Us

For any questions regarding shipping or refunds, please contact:
Pink Nekta V Steam & Wellness
4020 N MacArthur Blvd, Irving, TX. 75038
Phone: (469) 228-4242
Email: contact@pinknekta.com